Solicit payments-in-full (PIF) or payment arrangements (only if PIF is not
possible) through persistent telephone contact with all debtors.

Recover money and act as point-of-contact for the debtor on behalf of
CBF’s collection department clients i.e. never refer debtor back to the client).

Understand, abide by and stay updated on all Local, State & Federal
laws pertaining to debt collections. Especially, all guidelines of the Fair
Debt Collection Practices Act (FDCPA).

Develop and share (with those in the department) creative, persistent and
effective communication techniques that generate timely payments from debtors.

Develop answers and alternatives (that produce payment) to common
questions, stalls and objections from the debtor.

Specific other duties include but are not limited to: answering in-coming
calls (debtor and client); greet and assist walk-in consumers, clients and
debtors (all departments); data-entry; skip-tracing; litigation; account
investigation; dispute verifications (debtor and client); assist collection
department and/or the entire company with any duties that may arise.

May attend collection related seminars to become knowledgeable regarding
the collection industry.

Meet and exceed monthly goals or expectations set either departmentally
or personally.

Provide manager with ways to increase individual or department recovery
rates or ways to enhance current procedures.

Know how to use all office equipment: CRS Collection system, Fax Machine,
Copier, Postage Machine, Folding Machine, Shredder, credit card system,
voice mail system and PC.

Represent CBF, during & after hours, in a professional and ethical manner
while always maintaining strict confidentiality of sensitive CBF data
and correspondence.

Assist in any CBF duty as may be assigned.